AI could keep poor countries poor by Deena Mousa

This post was cross­posted from Un­der Devel­op­ment with the au­thor’s per­mis­sion, by the Fo­rum team. The au­thor may not see com­ments.Subti­tle: Kick­ing over the de­vel­op­ment ladderOn Fe­bru­ary 28, 2024, the world’s largest call cen­ter com­pany lost over a quar­ter of its value in a sin­gle morn­ing, af­ter an an­nounce­ment from Swedish fin­tech Klarna that its AI as­sis­tant was now han­dling two-thirds of its cus­tomer ser­vice chats. Traders were pric­ing in a longer-term pre­dic­...